Return Policy

How long do I have to return?

• Return items in their original condition within 30 days of delivery.

What condition must items be in?

• Unworn, unwashed, and unused.
• Tags attached and in original packaging.

How do I start a return?

• Email support@musthavesmoda.com before sending anything back.
• Include your order number and the item(s) you’re returning.
• After you ship, share the return tracking number with us.

Who pays for return shipping?

• Change of mind / wrong size / no longer want it: customer covers the return label and shipping (about $20).
• Defective, damaged, or incorrect items: we cover the return and/or send a free replacement.

When will I get my refund?

• After your return is received and inspected, we refund the purchase price to your original payment method.
• Refunds are typically completed within 10 days of receipt.

Exchanges

• We don’t process direct exchanges.
• Return your item and place a new order.
• For defective items, we’ll replace at no cost (or refund if a replacement isn’t available).

Damaged or faulty item

• Contact us within 7 days of delivery.
• Provide: order number, which item is affected, a short description, and clear photos (include the outer box if it arrived damaged).
• We prioritize a fast, free replacement; if unavailable, we’ll issue a refund.
• Claims require photo proof reviewed by our team.

Wrong item received

• Email us with: order number, the item you didn’t receive, the item you did receive, and a photo.
• We’ll send the correct item and advise what to do with the incorrect one.

Uncollected or refused deliveries

• If a parcel is delivered to a pickup point and isn’t collected (and returns to us), we can reship (shipping fees apply) or refund minus a 25% restocking fee to cover handling and outbound shipping.

Contact

• Email: support@musthavesmoda.com
• Hours: Monday–Friday, 9:00 AM–5:00 PM (USA). We reply within 1 business day.