FAQ

Shipping & Delivery

Most orders arrive within 4–11 business days. We begin with 1–3 business days of processing where each item is quality-checked and prepared with premium packaging. Shipping then takes approximately 3–8 business days to your door (timing may vary by location).

Yes — free shipping on all USA orders. No surprises at checkout.

We ship with premium, trackable carriers — DHL, UPS, USPS, and FedEx — chosen for reliable, fast, door‑to‑door delivery.

Yes, we ship worldwide. International shipping rates are calculated at checkout.

As soon as your order ships, you’ll receive a tracking link by email. You can follow every step — from our door to yours — with our tracking link.

Orders & Changes

We move fast. Email support@musthavesmoda.com as soon as possible. If your order hasn’t shipped, we’ll do our best to accommodate changes or cancellation. If it has shipped, you can still return it within 14 days.

First, check with household members and neighbors and look for a carrier notice. If you still can’t locate it, email us — our team will help coordinate with the carrier and support you with a swift resolution.

Returns & Exchanges

We offer a 30‑day return window from the delivery date for items in original condition. Refunds are typically processed within 10 days after your return is received and inspected.

To get the size or style you want quickly (before it sells out), the fastest method is to place a new order and return the original for a refund.

We’re on it. Email support@musthavesmoda.com within 7 days of delivery with your order number, a brief description, and clear photos. Our team will prioritize your case and make it right quickly.

Sizing & Care

Use the size chart on each product page and check customer feedback for fit tips. If you’re between sizes, many customers size up for a more relaxed fit. Need help? Message us — we’re happy to advise.

For long‑lasting wear, we generally recommend a gentle wash, no bleach, and hang to dry to preserve shape and color. Always follow your garment’s care label.

Payments & Security

All major credit cards, you’ll see the available options at checkout.

Yes — our store runs with bank‑level encryption and a secure, PCI‑compliant checkout.

Our Promise

Thoughtfully curated styles you’ll actually live in — backed by quality‑first checks, premium packaging, free USA shipping, easy 14‑day returns, and responsive, friendly support.